Some of our most asked questions...
Some of our most frequently asked questions from our customers. If you can't find the answer here, please get in touch with us and we'll be happy to help.
Do you ship internationally?
Yes we do! We get so excited when receiving an order from an overseas customer, and have sent items out all over the world. We offer Royal Mail International Standard delivery, but can also have a tracked option for additional cost should you require it. Just enter the details at check out. If you have any problems - please contact us and we can help resolve any issues.
Do you take custom orders for items?
We love a challenge! So if you have a specific idea of something you would like, be it a wooden disc design or a certain phrase for wall art, just let us know! We will always try our best to work with your suggestions to create what you are looking for.
When we enter particularly busy times in the year (usually from October onwards), we're afraid it's likely we'll have to say no to custom orders (we hate to say no!).
Do you have any jobs available?
We're always open to meeting people who will fit into our small business. If you have high levels of attention to detail, are willing to learn and want to make a real difference as part of a growing team, please get in touch with a copy of your CV.
What is your process like?
Our process is a closely guarded secret! But we think it's the best in the business. We believe our customers deserve the best quality and to deliver that we source the best materials and equipment, and we prep, finish and wrap each piece by hand.
How do I mount the wall decor pieces to the wall?
We pride ourselves on our service so every piece of wall art is supplied with an envelope of fixings. This contains strips of 3M tape and tacks. You can use either of these to mount your item, and we have full instructions on our blog.
If I want to remove the wall art, how do I remove the 3M tape?
If you want to move your piece of Bear and Rose wall decor, you can peel the 3m tape off carefully by stretching it down in line with your wall. You can also use a hair dryer to warm the tape - point it down behind your art piece and gently warm the tape. It should then peel off more easily.
We'd recommend using pins as it's easier to move your piece, and, because the tape is so strong, we can't accept responsibility for any damage caused to walls. For this reason we do not recommend you use the tape in wallpaper.
What size piece should I choose?
It's pretty hard to tell you what size is best for your space as every room is different. But we do have a full blog post that should explain everything. https://bearandrose.co.uk/blogs/14-ways-to-get-christmas-all-wrapped-up/help-what-size-wall-art-should-i-choose
How do I wall mount pieces with lots of bits? I want it to look like yours!
We had a lot of questions like this, so we made a blog post to explain how to get the same spacing as we do. Our most popular pieces with multiple parts do come with templates, but it's also possible to make your own.